Frequently Asked Questions

Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Yes. The amount varies per rental and can be anywhere from 1-3 month's rent.

Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.

We've worked tirelessly to create a lease experience that sets out clear expectations and processes with open-communication and customer service that will leave you rest-assured and stress-free. We created this company because we were tired of the sub-par property management standards our industry has grown accustomed to.

We will always fix everything that is our responsibility as outlined in your lease agreement. 

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent is due monthly usually on the 1st of each month, but depends on the terms of your lease contract.

We accept payments through our tenant portal and there are options to pay via ACH (e-check), Debit, or Credit Card (credit card fees apply). These can be set up automatically and recurring each month. One-time payments are also available in your tenant portal. 

If choosing to pay by ACH, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

We don't accept cash or mailed checks at this time. All payments must be made through the tenant portal

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.